Listening and Leadership
As highlighted in the i4cp Leadership Redefined study case, an essential leadership characteristic for the future of work is the ability to actively listen and seek to understand others' points of view and concerns.
As social unrest over longstanding inequities spread throughout the globe in 2020, BASF Corp., the multinational chemical producer, undertook a comprehensive listening campaign, engaging their Employee Resource Groups and holding hundreds of conversations with employees. Based on those communications, BASF Vice President of People Services, Krisanne Pook, explained the creation and implementation of Acting with Courage, Compassion, and Empathy, a robust action plan including leadership development, accountability, and transparency. We talked about the challenges and opportunities that come when we open the flow of communication, engage employees where they are at, and use listening as a tool to enhance leadership skills and culture.
The Leadership Development Exchange, a peer-driven working group, focuses on how global high-performance organizations identify the leadership competencies required to ensure organizational agility and develop effective leaders accordingly. Explore these issues with peers and key thought leaders to apply those strategies in your organization.
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