No one enjoys being told they're wrong, yet good managers unintentionally do it all the time. In his latest video, Marshall Goldsmith--one of the most influential management thinkers in the world and a member of i4cp's Thought Leader Consortium--explains how three simple words can discourage and demoralize. Also, learn why Bill Gates likes giving millions to charity on his own terms and hates giving $20 to charity on someone else's terms.
The bottom line is that if overused in the workplace, "no," "but," and "however" can lead to resentment and stifled discussions. And because a highly engaged workforce is a key component of The People-Profit Chain™, it's possible that the continued use of these conversation killers could negatively influence market performance.
Curious about alternative and successful methods for dealing with disagreements? The i4cp Effective Leadership Knowledge Center offers reports, survey findings and relevant articles to address the difficulties of preparing the executives of the future.