The Institute for Corporate Productivity (i4cp) announced that Mary Kate Salley has joined the company as its new Senior Vice President of Member Services. Mary Kate brings over two decades of account management and operational experience to i4cp to help the company as it continues to experience record growth.
As senior vice president, Mary Kate will be responsible for member satisfaction and loyalty, building new, scalable member programs that enhance the value of membership by helping members improve their business and growing the member services team to accommodate increased demand. She will also be tasked with enterprise member strategy and working with organizations in the i4cp network to determine how i4cp can best support company-wide strategies that ultimately determine their human capital initiatives.
"I am thrilled to be joining i4cp during this exciting time. The company is growing with leaps and bounds and is committing more resources than ever before to drive member value," said Mary Kate. "i4cp has always been known for its superior service. We will build upon that foundation to develop more innovative and strategic relationships with our member organizations that will help them become high-performance organizations."
"I'm delighted to welcome Mary Kate to the i4cp team, and our member organizations should be equally pleased," said Kevin Oakes, CEO of i4cp. "Her proven success in building strategic, long-term client relationships - and passion in doing so - is unmatched. With Mary Kate on board, our members should expect great things in 2012 and beyond."
Mary Kate most recently served as executive vice president of Alere Wellbeing (formerly Free & Clear), where she led both client services and service delivery. She built the client services team that managed more than 600 clients in three distinct client segments including employers, state governments and health plans. As part of the senior management team, she actively participated in the selling of Free & Clear to Alere.
Mary Kate will be based at i4cp's headquarters in Seattle, Washington.