"FedEx Express is extremely proud to receive i4cp's Productivity Pioneer Award," said Reber. "Having seen tremendous results from our various employee initiatives, it's great to be honored by an organization such as the Institute for Corporate Productivity for our accomplishments and focus on high performance."
The Employee Loyalty Index (ELI) at FedEx Express complements i4cp's core focus of leveraging human capital as a driver for increased market performance. The ELI is a tool that gauges multiple indicators of employee loyalty - and other critical factors that drive this commitment - on an ongoing basis. The information is then used to develop proactive processes and forward-thinking initiatives. The index is not designed to simply measure loyalty for loyalties sake, but to act on the premise that loyal employees help to build customer loyalty, and, in turn, greater profits.
"I'm thrilled to present this year's award to FedEx Express, a longtime member of i4cp," said Kevin Oakes, CEO of i4cp, the world's largest vendor-free network of corporations focused on building and sustaining a highly productive, high-performance organization. "The Employee Loyalty Index is an extremely innovative and successful program that highlights all of the great work Dennis and his team are doing at FedEx Express."
The ELI has proven to be an effective tool in measuring employee loyalty, and the ongoing program aims to build deeper and more productive customer relationships, to encourage employee retention, to reduce customer churn and to increase financial returns.
The program is one of several reasons why FedEx Express was selected to receive i4cp's Productivity Pioneer Award. Its innovative use of human capital to drive business results embraces the concept of high-performance organizations.