Making Ratings Real with Personas - Performance Management Exchange

In this Performance Management Exchange session, we explored how HR leaders are using personas to bring clarity, context, and confidence to performance evaluations. Doug Absher, Talent Management & Skills Transformation with Lumen, shared how they’ve transformed performance management by integrating performance personas, aligning behaviors with outcomes, and leveraging AI for goal calibration. Participants explored how persona mapping creates clarity, fairness, and accountability in performance reviews, while surfacing practical challenges and lessons learned.