There’s a (chat)bot for that: How AI is transforming the Employee Experience - AI Exchange & Employee Experience Exchange

Chatbots aren’t anything new. We’ve been frustrated by them since the early automated phone systems of the 1990s. But with the advent of generative AI they’ve taken a giant leap forward. In this joint AI and Employee Experience Exchange session, LaKeysha Stewart, Senior Director, Human Resources with McCormick & Company, shared how they developed and implemented their AI-powered HR chatbot – and the impact it’s having on the employee experience.