Journey Mapping the Moments That Matter: Designing Employee Experiences that Stick in the Age of AI - Employee Experience Exchange

In an environment defined by AI acceleration and rising workforce expectations (and anxieties), journey mapping helps HR leaders visualize the swirl of touchpoints that define the employee lifecycle, from candidate experience to onboarding, career growth, transitions, milestones, and alumni relationships. When organizations intentionally design the moments that have a disproportionate impact on engagement, belonging, and retention, they move from managing processes to shaping employee sentiments. 

Yet even experienced HR teams are wrestling with important questions: 

• Where should we focus first? 
• How do we personalize without overcomplicating? 
• Which moments truly drive impact and which ones create noise? 
• And how does AI fit into this in a way that enhances connection, trust and responsiveness? 

Join us for a candid, peer-driven Exchange featuring Mollie Lombardi, i4cp Senior Research Analyst, alongside i4cp member spotlights sharing what’s working, where they’re getting stuck, and what they’re doing about it. 

Together, we’ll explore: 

• Where intentional moment design is driving measurable impact 
• How HR teams are balancing AI-enabled efficiency with meaningful human touch 
• Common roadblocks in journey mapping and how peers are overcoming them 
• Practical ways to align EX strategy, talent lifecycle processes, and HR operations 

Join in and learn directly from i4cp peers refining their own approach. You’ll be able to pressure-test your thinking, exchange ideas in real time, and leave with practical actions informed not just by research, but by real-world experience.