Streamlining Support Systems for an Improved Employee Experience - Employee Experience Exchange

Increasingly employees expect the systems they interact with at work to match the consumer-grade experience they have with support systems in their personal lives. Disconnected employee support systems can leave your workforce frustrated, but navigating the complexity of options for streamlining these systems can feel overwhelming. In this session we learned from Ericka Duker, Director of Organizational Capability and Interim Director of Career Development, Learning & Skills Enablement how T-Mobile is radically simplifying access to support, empowering internal HR specialists, and using AI-enhanced tools to improve the overall employee experience.