Employee Services: Staffing, Structure, and Reporting Benchmarks
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December 14, 2016
December 14, 2016
HR leaders need to structure their functions in new ways to deliver business support more effectively. As part of our research into how to develop a more agile HR function, we collected data that examines staffing levels, reporting hierarchy and more for the employee services (contact center) function.
Eric Davis is Creative Director and Senior Editor at the Institute for Corporate Productivity (i4cp). His work focuses on helping organizations translate research insights into practical strategies for building high-performance, people-centered workplaces. Eric has led or co-authored numerous studies focused on diversity, equity, inclusion, belonging, and accessibility, drawing on his background as a researcher, writer, editor, and graphic designer.