Employee Services: Staffing, Structure, and Reporting Benchmarks

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December 14, 2016
December 14, 2016

HR leaders need to structure their functions in new ways to deliver business support more effectively. As part of our research into how to develop a more agile HR function, we collected data that examines staffing levels, reporting hierarchy and more for the employee services (contact center) function.

Eric Davis
Eric is a researcher, writer, editor, and designer for i4cp, and lead researcher of i4cp's Chief Diversity Officer Board.