Employee Services: Staffing, Structure, and Reporting Benchmarks
HR leaders need to structure their functions in new ways to deliver business support more effectively. As part of our research into how to develop a more agile HR function, we collected data that examines staffing levels, reporting hierarchy and more for the employee services (contact center) function.
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![Eric Davis Eric Davis](https://content.i4cp.com/images/user/4765.jpg)
Eric received his master’s degree in journalism and mass communication from Marshall University in 1996. He has had 20+ years of workforce experience in a variety of fields. Before coming to i4cp, he worked as a laboratory technician for DuPont, a conference planner for Marshall University, the public relations manager for the Robert C. Byrd Institute for Advanced Technical Manufacturing, and a graphic designer for COX Communications.