Employee Services: Staffing, Structure, and Reporting Benchmarks

HR leaders need to structure their functions in new ways to deliver business support more effectively. As part of our research into how to develop a more agile HR function, we collected data that examines staffing levels, reporting hierarchy and more for the employee services (contact center) function.

Eric Davis
Eric received his master’s degree in journalism and mass communication from Marshall University in 1996. He has had 20+ years of workforce experience in a variety of fields. Before coming to i4cp, he worked as a laboratory technician for DuPont, a conference planner for Marshall University, the public relations manager for the Robert C. Byrd Institute for Advanced Technical Manufacturing, and a graphic designer for COX Communications.