The Institute for Corporate Productivity (i4cp) asked in a
recent survey of HR leaders this question: “What strategies are you finding
most helpful to manage through the chaos brought about by this pandemic?”
Not surprisingly, the number-one response (64%) was
maintaining contact with friends and colleagues virtually. Although a common
phrase these days, we aren’t literally practicing social distancing, but
rather physical distancing. If you have high-speed internet and Zoom,
Facetime, or another video conferencing platform, you can maintain much of the
value of social interaction even while remaining physically separate.
Many of the other top responses were more
individual-focused, with respondents stressing the importance of “me time”—62%
said they take a solo drive, run, walk, or bike ride just to get away from the
chaos, and 60% similarly said maintaining physical exercise in general was a
Practicing mental health techniques (e.g., meditation,
reflection time, deep/calm breathing) was indicated by 35% of respondents, and
learning a new skill or honing an existing skill were mentioned by 17% and 13%,
Structure is a common antidote to chaos, and these pandemic
times are no different; 56% of survey respondents make sure to add structure to
each day, and 51% block off personal time during the day.
Even with the many losses and challenges—health, personal, professional,
economic, and more—that this pandemic period has brought, there have been some
positive outcomes and changes in our work and personal lives. Enjoying time
with family was cited by 45% of survey respondents as an important strategy for
mitigating the chaos, and 29% said developing more authentic relationships with
work colleagues is also helpful.
Both family and work relationships were cited by those
surveyed as aspects of this pandemic period that have surprised them in
positive ways. Besides improving family
and co-worker relationships, the most commonly mentioned pleasant surprises included:
- Remote work. After a one-to-two week
adjustment period, and recognizing the temporary challenges posed by kids being
out of school, many were surprised that they became as productive, or even more
so, compared to their traditional workplace productivity. Many indicated they
expect to be given the flexibility to work remotely, at least part of the time,
- No commute. One reason for strong
productivity when working remotely is not having to commute. Many also
mentioned the ability to create healthier breakfast and dinner meals for their
families, and there clearly is a positive impact on the natural environment as
- Work-life balance. As noted, a lack of
structure can lead to feelings of chaos, but introducing flexibility can also
improve work-life balance, with many survey participants mentioning more time
for walks, better health from not eating out, more family time, etc.
- Increased focus. For those unhappy with
open-office spaces or who suffered from too many distracting office drive-bys,
the ability to work remotely can allow greater focus and therefore increased
productivity for individualized tasks.
- Faster decision making. Breaking from
unnecessary routines, and the temporary turmoil of the past two months has sometimes
meant less bureaucracy, less paperwork, more streamlined processes, and even
increased responsiveness in decision making.
- More personal connection to colleagues. Seeing
people (and sometimes their children, pets, etc.) in their home environments
via video calls led many respondents to say they feel more personally connected
to their work colleagues, including leaders, than ever before.
- More trust. For organizations where
working from home was not already part of the culture, a significant level of
trust was needed. Other key attributes mentioned included increases in authenticity,
transparency, humanity, grace, and more.
- More collaboration. While remote work
takes some adjustment, and some activities are best done in-person, many
participants indicated an increase in some types of collaboration (though for
overload has been an issue during this pandemic period).
- Less politics and more accountability.
Some noted that there seems to be more of a focus on getting work done and
merit-based approaches to performance evaluation. Workers, including leaders,
can’t get by simply by showing up and being seen at the office.
- More time for learning new things. Some
are leveraging their time savings and productivity boosts by upskilling or
reskilling to advance their career or prepare themselves for the next surprise
in the economy.
Download the full survey results—due to the
current global health and productivity crisis affecting everyone, i4cp is
making all related ongoing research publicly available.
We also encourage you to visit i4cp.com/coronavirus for
other employer resources including discussion forums, next practices, useful
resources, and more.