Tuesday Webinar: Applying the Lessons of "Best Service"
Join us for this complimentary webinar on Tuesday, November 16 at 2:30pm EST (11:30am PST)!
In March 2008, Bill Price, former Global VP of Customer Service for Amazon.com, founder of Driva Solutions and co-author of bestselling business book The Best Service is No Service, proposed a twist to the traditional approach to customer support: that it’s far better for customers, your company, and shareholders to challenge customer demand for support, fix what’s wrong or what’s confusing, and achieve the “Best Service” by not needing to provide service.
Based on Bill’s work at MCI in the 90s and at Amazon.com from 1999 to 2001, “Best Service” has 7 Principles that have now been applied all over the world, from the British Cabinet to start-ups to high/low/no-tech companies. In this presentation, Bill will update his findings three years out, noting the effects of social media and “C2C” (customers to customers), the impact of the deep recession, and globalization’s continued streaks, with frameworks and lessons to apply Best Service to your organization.
Register for the webinar now!
Bill will go into more depth on Best Service and the 7 Principles at the i4cp 2011 Annual Conference, starting March 15, 2011.
In March 2008, Bill Price, former Global VP of Customer Service for Amazon.com, founder of Driva Solutions and co-author of bestselling business book The Best Service is No Service, proposed a twist to the traditional approach to customer support: that it’s far better for customers, your company, and shareholders to challenge customer demand for support, fix what’s wrong or what’s confusing, and achieve the “Best Service” by not needing to provide service.
Based on Bill’s work at MCI in the 90s and at Amazon.com from 1999 to 2001, “Best Service” has 7 Principles that have now been applied all over the world, from the British Cabinet to start-ups to high/low/no-tech companies. In this presentation, Bill will update his findings three years out, noting the effects of social media and “C2C” (customers to customers), the impact of the deep recession, and globalization’s continued streaks, with frameworks and lessons to apply Best Service to your organization.
Register for the webinar now!
Bill will go into more depth on Best Service and the 7 Principles at the i4cp 2011 Annual Conference, starting March 15, 2011.
Erik is the head of marketing at i4cp, and has nearly 20 years in the market research and human capital research industry.