10 27 22 Flash Call hero (1)

i4cp Flash Call: Creating Capacity While Improving the Employee Experience - A Case Study on Process Mining

Measuring and improving organizational experiences is a key objective for many organizations, however, this process is typically loosely governed once implemented. Brandon Schassberger, Senior Vice President of Business Transformation, People & Capability at Mastercard, presented their findings with measuring experiences via “process mining,” while highlighting opportunities that significantly increases positive ROI and enables a rapid shift to create a seamless end-to-end experience that is transferable across all HR functions. 

Join this member-only Flash Call to identify practices that improve productivity, ways to leverage current vendors, and opportunities to create capacity with process mining in a member-led discussion. 

Top 4 things we explored: 

Process Mining Overview– Brandon Schassberger shared Mastercard’s approach with process mining to improve employee experience and creating capacity. This initiative includes capturing the duration of steps in processes and identifying operational work that can be centralized.

Visibility Into End-to-End Experiences – Members voiced concerns with inadvertently removing processes that improved efficiency, however, process mining provides visibility into the exact areas that effect desired outcomes.

Value-stream Mapping – a great method to focus on the key touchpoints that matter most to the designated internal and external stakeholders  

HRBPs and Partnerships – Organizations want to remove their HRBPs from time consuming operational tasks. Members are also partnering with their analytical teams to create easily digestible dashboards that convey processes.

This meeting is exclusively for i4cp member organizations. If you'd like to participate, please contact us to see if your company qualifies for membership. If you are an i4cp member, please log in to access the registration/meeting details.
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