Exchange Hero EEE APR 18 2023

Creating Employee Experience Journey Maps - Employee Experience Exchange

Everything an employee does, thinks, feels, and says at work is part of their journey, from the time they apply to the company to the moment they leave. The touchpoints are referred to as moments that matter. Like customer journey mapping, creating a visual representation of what an employee encounters can help create a framework that aligns employee experience efforts across the organization and assesses its ability to meet the employee value proposition. However, organizations often forgo design thinking mindsets, miss conducting and incorporating research, and can even mistake a journey map for a process map. So, how do we avoid those mistakes?

Employee Experience Exchange members are invited to participate in a member-led session.

Featuring: Christina Chateauvert, Senior Manager, People Experience, Allstate

Takeaways:

  • Examples of journey mapping in action
  • How journey mapping aligns employee experience efforts across an organization
  • Elements of a journey map and how to define moments that matter
This meeting is exclusively for members of the Employee Experience Exchange. If you'd like to participate, please contact us to see if you qualify. If you are an i4cp member, please log in to access the registration/meeting details.
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This event is approved for certification credits.