Customer-Focused Organizations Preliminary Results
i4cp research has not only shown that having a customer-focused workforce is the most important issue facing companies in 2010, but that high-performance organizations are more customer-focused than others. But what practices separate these firms from the rest? What workforce strategies are companies taking to make their employees more customer centric?
Download the preliminary results from i4cp's February 2010 study on customer-focused organizations.
Erik is the head of marketing at i4cp, and has nearly 20 years in the market research and human capital research industry.