Scaling Agile in HR Service Delivery at Manulife - 2026 Next Practices Weekly

As part of i4cp’s Next Practices Weekly on May 28, 2026, Melinda Drexler, VP of Employee Experience, and Samantha Hope‑Duignan, HR Program Manager at Manulife, will share how their HR Technology team used Agile practices to radically improve how HR work gets prioritized and delivered.

Confronted with an ambitious HR technology modernization agenda, Manulife intentionally piloted and scaled Agile within HR Technology, where demand, complexity, and dependency risks were highest. By adapting Agile principles to fit HR realities, the team replaced reactive, ticket‑driven work with disciplined intake, clearer priorities, and iterative delivery tied to strategy and outcomes.

In this session, hosted by i4cp, Melinda and Samantha will walk through what they adopted, what they left behind, and how Agile became a practical operating model for HR service delivery - without becoming a framework exercise.

Why you should attend

• Learn what are the critical ingredients to standing up Agile methodologies in HR
• See how structured intake and product ownership improve prioritization
• Understand how to increase speed and clarity without overhauling all of HR
• Take away practical lessons for leaders considering Agile, but skeptical of the hype

Join us for a grounded, honest look at how focusing Agile where it matters most can help HR deliver faster, smarter, and with greater confidence.

To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.