New IBM research finds that
employers need to better understand employee sentiment in order to weather
today's trying times.
Some key findings:
- 74% of executives believe they have been helping their
employees learn the skills needed to work in today’s “new way,” while just
38% of employees agree.
- 80% of employers said they are supporting the physical
and emotional health of their workforce, while only 46% of employees feel
- 86% of executives agreed that their company provided
clear guidelines and expectations for how their organization will work
during this time, while just 51% of U.S. employees agreed.
- 67% of employers agreed that their company delivered
clear communication on how their employees would be impacted during the COVID-19 crisis,
yet half of U.S.-based employees disagreed.
The study reveals three critical
steps that emerging leaders surveyed are taking to survive and thrive:
- Improving operational scalability and flexibility. The ongoing disruption of the pandemic has shown how
important it can be for businesses to be built for change. Many executives
are facing demand fluctuations, new challenges to support employees
working remotely and requirements to cut costs. Executing these new
strategies may require a more scalable and flexible IT infrastructure.
- Applying AI, automation and other exponential
technologies to help make workflows more intelligent. COVID-19 has disrupted critical workflows and processes
at the heart of many organizations’ core operations. Such technologies as AI, automation and
cybersecurity that could help make workflows more intelligent, responsive
and secure are increasing in priority across the board for responding
global executives. As executives increasingly invest in cloud, AI,
automation and other exponential technologies, IBM recommends leaders keep
in mind the users of that technology: their people.
- Leading, engaging and enabling the workforce in
new ways. Ongoing IBV consumer
research has shown that employees’ expectations of their employers have shifted
amid the pandemic; they now expect that their employers will actively support
their physical and emotional health as well as help them build the skills they
need to work in new ways.
Read more here.