Meeting Details

Thank you for your interest in Beyond the Paycheck: How Delta Air Lines Is Making Total Rewards Visible. At the request of our guest speakers, the recording for this session is not available for on-demand viewing.

We invite you to review the presentation slides and session recap for key takeaways and insights shared during the discussion.

Key Takeaways

  • Understanding drives value: Employees are more likely to appreciate Total Rewards when they understand what is available and what the organization is investing in them.
  • Design around your workforce: Digital rewards experiences should reflect how different employee populations actually work and access information.
  • Connect rewards to business performance: Helping employees understand the relationship between their contributions, organizational success, and rewards can strengthen the Total Rewards story.
  • Technology alone isn’t enough: Leaders, employee advocates, listening, and clear communication remain essential to adoption and understanding.

Next Practices Weekly welcomed Kelley Elliott, Vice President of HR Services and Total Rewards, and Kathryn Neidhardt, General Manager, Compensation at Delta Air Lines, for a practical look at how Delta is making the full value of Total Rewards more visible and meaningful to its workforce. Kelley and Kathryn shared how Delta’s “sharing our success” philosophy connects business performance with investments in employees - from competitive pay and profit sharing to healthcare, retirement, financial wellness, and other benefits.

Moderated by i4cp’s Amber Burton and Carrie Bevis, the conversation explored the realities of communicating Total Rewards across a large and predominantly frontline workforce. The discussion highlighted the importance of employee listening, accessible technology, mobile-friendly experiences, clear language, leader communication, and designing rewards experiences around the needs of different employee populations.

For senior HR and Total Rewards leaders, Delta’s experience offers an important takeaway: increasing the value employees perceive in Total Rewards doesn’t always require adding new programs. Delta found a strong connection between employees’ understanding of rewards programs and their satisfaction with them - creating an opportunity to make existing investments easier to see, understand, and use. The session offers practical lessons for organizations looking to strengthen Total Rewards communication, employee experience, and the connection between workforce contributions and organizational success.

Resources Shared

  • i4cp’s Total Rewards Leader Board. Connect with a trusted, vendor-free community of senior Total Rewards peers and access research-backed insights to stay ahead of disruption. Explore the i4cp Total Rewards Leader Board
  • The New Rules of Succession Management. Discover how leading organizations are strengthening talent pipelines, bench strength, and future leadership readiness. Download the Executive Brief.
  • 2027 Next Practices Now Conference: The first speakers for i4cp Next Practices Now 2027 have been announced. Join leading CHROs and HR executives March 23–25 for i4cp’s signature vendor-free, strategic HR conference. Register by December 11 to save $300.

To ensure open discussion, this event was exclusively for HR practitioners. Vendors and consultants were not permitted to attend.