Work Reimagined: Hilton's New Research on AI, Human Skills, and the Future of Work - 2026 Next Practices Weekly
As part of i4cp's Next Practices Weekly, join us on August 6, 2026, for an exclusive conversation with Laura Fuentes, Chief Human Resources Officer and Head of Hilton Supply Management at Hilton. Based on Hilton's newly released workforce research, The Hospitality Mindset: A New Blueprint for Culture and Performance for Any Industry, this session challenges one of today's biggest assumptions: while AI is transforming how work gets done, the organizations that will outperform are those that double down on uniquely human capabilities.
Drawing from research with more than 2,000 U.S. workers and leadership practices from one of the world's most admired workplace cultures, Laura will share what today's workforce expects from employers, and what senior HR leaders must do differently to attract, engage, and retain talent. From building AI confidence instead of AI anxiety to creating cultures rooted in trust, purpose, flexibility, and meaningful manager relationships, attendees will explore practical strategies that strengthen workforce resilience while accelerating business performance. Hosted by i4cp, this discussion will connect emerging workforce trends with actionable leadership practices that organizations can implement immediately.
Why You Should Attend
- Get ahead of the next wave of workforce transformation with fresh research on how AI is reshaping employee expectations, leadership, and organizational culture.
- Learn practical strategies to move employees from AI anxiety to AI agency through thoughtful change management, capability building, and human-centered leadership.
- Discover how leading organizations are strengthening retention and engagement by investing in purpose, flexibility, mentorship, and belonging—not just technology.
- Walk away with proven leadership practices you can implement immediately, including culture-building "hospitality hacks" that foster stronger collaboration, trust, and performance across teams.
- Hear directly from Hilton's CHRO about how one of the world's leading employers is preparing its leaders and workforce for the future of work while maintaining a high-performance, people-first culture.
- Benchmark your organization's approach against emerging workforce research and leave with actionable ideas to help your leaders build more connected, resilient, and future-ready teams.
As organizations navigate unprecedented technological change, the opportunity for HR has never been greater. Join your peers to gain research-backed insights, practical ideas, and proven leadership approaches that will help your organization build a future-ready workforce where AI amplifies human potential - not replaces it.
To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.
