Workforce Planning in the Era of AI: What's Changing and What's Next - Workforce Planning & Readiness Exchange
How is AI fundamentally changing the way organizations plan, shape, and deploy their workforce?
AI is reshaping not only how work gets done, but how workforce planning decisions get made. As organizations rethink skills, productivity, capacity, and organizational design, workforce planning leaders are being asked to move beyond annual headcount forecasts toward more dynamic, business-driven approaches. Yet many are still defining how AI should inform workforce strategy — and where human judgment remains essential.
This session explores how leading organizations are adapting strategic workforce planning for an AI-enabled future, including the opportunities, challenges, and decisions redefining the discipline.
Together, we'll explore how to:
- Move from static headcount plans to dynamic, skills-based planning built for agility.
- Apply a "build, buy, borrow, or bot" lens to balance talent, automation, and productivity trade-offs.
- Harness AI to sharpen workforce decisions — without losing human judgment, governance, or context.
Join in and learn directly from i4cp peers. You'll pressure-test your approach, exchange insights in real time, and leave with practical actions grounded not only in research, but in lived implementation experience.
Member Spotlights
Louis To
Principal Workforce Strategy Consultant, Strategic Workforce Planning Lead
Louis To is a workforce strategy and talent transformation leader currently serving as Principal Workforce Strategy Consultant, Strategic Workforce Planning Lead at Providence Health & Services. With experience spanning Providence, Deloitte, and KPMG, Louis helps organizations leverage data, workforce analytics, and employee insights to shape talent strategies, workforce planning, and employee experiences. Holding a Master's degree in Industrial & Organizational Psychology, he is passionate about turning data into compelling stories that drive action and help organizations create better outcomes for their people.
Buddy Benge
Colleague Segmentation & Sentiment
HC Strategy & Planning
Buddy Benge currently leads Colleague Segmentation & Sentiment along with HC Strategy & Planning at Edward Jones. In this role, he translates the Future of Work into understanding the impact of that future on colleague experiences. He is also responsible for Human Capital strategy and planning at the firm. In his previous role, Buddy led Workforce Strategy & Resource Management at Edward Jones, where he helped shape how the organization aligns talent, skills, and work to meet evolving business needs.
Prior to his current role, he led Talent Insights at Edward Jones and held senior analytics and HR innovation leadership roles at Bayer and Monsanto. With deep expertise spanning workforce planning, people analytics, talent intelligence, and HR strategy, Buddy brings a data-driven perspective on the future of work and workforce transformation.
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