Workforce Planning in the Era of AI: What's Changing and What's Next - Workforce Planning & Readiness Exchange
As AI reshapes how work is performed, organizations are being challenged to rethink workforce planning from the ground up.
Katheryn Brekken, Ph.D., Senior Research Analyst at i4cp, led a panel discussion with Buddy Benge, Head of Colleague Segmentation & Sentiment and Human Capital Strategy & Planning at Edward Jones, and Louis To, Principal Workforce Strategy Consultant and Strategic Workforce Planning Lead at Providence Health & Services, examining how AI is reshaping workforce planning.
Brekken emphasized that the most significant shift facing organizations is not simply the adoption of AI tools, but the evolution of workforce planning itself—from a process centered on positions and headcount to one focused on work, skills, capabilities, and organizational readiness.
Peer benchmarking and organizational perspectives from Edward Jones and Providence Health reinforced a common theme: AI-era workforce planning begins with understanding the work itself. From there, organizations can connect work to skills, business priorities, employee experience, technology, and organizational readiness.
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