Playbooks

Internal Movement Playbook: Leveraging the Power of Workforce Measurement

Wed, 16 Nov 2011 11:17:00 GMT

This Playbook addresses five challenges companies face in regards to workforce measurement, specifically on the topic of internal movement and placement rates:

Few organizations have a workforce measurement strategy designed to gather and use employee-related metrics, including those that track and reflect quality of internal movement.
Within organizations, clear ideas are lacking about what comprises internal movement, how to measure it, and how to gauge its quality.
Even when there is a clear understanding of what needs to be measured, accessing and collecting the necessary data is problematic.
The length of time needed to track employee transitions and the subsequent results complicates the measurement of movement and its quality.
The value of tracking quality of movement isn't fully realized because organizations fail to connect the measures with their strategic implications.

The Playbook also provides insights into what i4cp member companies AIG and Toyota Financial Services are doing to improve their human capital analytics.

Performance Management Playbook: Tools and Techniques for Managing Performance

Wed, 06 Apr 2011 08:03:00 GMT

The Performance Management Playbook: Tools and Techniques for Managing Performance - the first in a series on performance management - addresses the fundamental ideas and philosophies that organizations need to consider in building a best-in-class PM program that is strategic, well-understood and expertly executed. It addresses some of the key findings from two i4cp surveys on the topic and features strategies and approaches currently in practice in leading organizations worldwide.

We thank the members of i4cp's Performance Management Accelerator group, who gave of their time and expertise and contributed valuable insights and observations, many of which are reflected in the body of this report.

Knowledge Retention Playbook: Tools and Techniques for Preserving Knowledge

Wed, 08 Dec 2010 08:40:00 GMT

While the concept of knowledge retention (KR) centers on stemming the loss of organizational knowledge, there is much more to it than merely capturing information on the expertise required for certain roles or areas of responsibility. Retaining and managing collective understanding of how things get done is critical. So too is identifying, capturing and maintaining historical knowledge and information about how and why decisions have been made, and about the relationships that drive productivity and performance. All of these factors are vital to the viability of an organization now and in the future. It is no stretch to say that the degree to which an organization manages its knowledge, memory and legacy is a predictor of performance over the long haul. Nevertheless, few have mastered the gathering and preservation of this knowledge and perhaps most importantly, few are effectively managing and interpreting the information once it's been gathered.

Executed well, KR initiatives can benefit organizations in many ways, helping to:

Preserve institutional memory and provide linkages between the past, present and future.
Ensure continuity and seamless customer experiences.
Function as a driver of team-building, engagement, creativity and innovation.
Equip employees to be more agile at problem solving, decision-making and executing quickly.

The Knowledge Retention Playbook: Tools and Techniques for Preserving Knowledge combines data from i4cp's Knowledge Retention Survey of 432 human capital professionals, as well as thought leader input and examples from some of the world's top companies to show you how organizations are solving the common challenges of knowledge retention.

Talent Management Playbook

Fri, 30 Oct 2009 05:00:00 GMT

There's no denying that proper integrated talent management benefits organizations, but it's not enough to just have a system; the data needs to flow in a correct format and be linked to specific business outcomes. This is just one of the challenges tackled in i4cp's Talent Management Playbook.

This publication examines the core problems organizations face with their talent management programs and presents actionable solutions based on a study commissioned by the American Society for Training & Development (ASTD) and conducted by i4cp. The resulting data has been combined with expert analysis, practitioner knowledge and company practices.

Coaching: What Really Works Playbook

Fri, 07 Aug 2009 21:31:00 GMT

We invite you to download our popular Coaching Playbook, which builds on our recently released peer coaching study. Examine the problems companies face and the solutions they use to overcome them in order to implement a successful coaching program.

Building a High Performance Organization Playbook

Fri, 26 Sep 2008 11:59:00 GMT

High-performance companies are the role models of the organizational world. They represent real-world versions of a modern managerial ideal: the organization that is so excellent in so many areas that it consistently outperforms most of its competitors for extended periods of time. This playbook, which is partly based on a study that i4cp conducted for the American Management Association (AMA), highlights the performance problems that many organizations face and recommends solutions for addressing those problems, based on the practices of high-performance organizations. It must be noted that every company's problems and solutions have unique characteristics, but the bottom line is that high-performance organizations align their culture, strategies, plans and performance measures to provide outstanding customer service in innovative ways.

Building an Engaged Workforce Playbook

Mon, 05 May 2008 15:46:00 GMT

Engagement is top of mind in most organizations right now, but there's not enough solid evidence about how to boost engagement.

The Building an Engaged Workforce Playbook, which is partly based on a survey conducted by the Institute for Corporate Productivity (i4cp) and commissioned by the American Society for Training & Development (ASTD), highlights the problems that organizations face in regard to engagement and the potential solutions for addressing those problems.

The bottom line: Organizations can do a lot to improve employee engagement and build an engaged culture. In this playbook, we'll outline important things for you to consider and provide steps on how you can improve engagement in your organization.