In order to accelerate growth in the wake of the global recession, W.W. Grainger's senior executives realized that the company needed to evolve its culture from conservative to agile, from U.S.-centric to global, and from departmental silos to cross-functional collaboration. This evolution required a workforce that was ready to embrace innovation and greater risk taking.
To help meet this challenge, the company identified five performance drivers that defined the behaviors needed for success. This involved improving customer service, building the team, focusing on driving for best results and fully preparing leaders to lead. Grainger's “Leader as Coach” program was created in order to accomplish these goals.
i4cp is hosting a complimentary webinar
on Thursday, June 28, 1pm ET (10am PT) that will bring W.W. Grainger's story to life. Presented by John Lawson, W.W. Grainger's Director of Learning and Development, the webinar will detail the company's “Leader as Coach” program and how it contributed to the company's process of creating a more agile culture.
What you will learn:
- The strategy and business case used to jumpstart the “Leader as Coach” program.
- Program design for implementing the “Leader as Coach” program.
- Lessons learned from building the program.
- Metrics used to evaluate the program's success.
Webinar attendees will also receive a complimentary copy of the i4cp case study that provides more detail on this innovative program.