Who Says Quality Isn’t Rewarded?
Study shows most companies strive for and reward quality improvement
SEATTLE, WA (Mar. 12 , 2008) – Want to increase the quality of your work experience? Simple. Help your company get better in almost any area, from improving interactions with customers to making projects run more efficiently. According to a recent study by the Institute for Corporate Productivity (i4cp), quality management issues are front and center in most organizations – and innovation is rewarded.
The study, which drew responses from 231 organizations, showed that 85% of companies use quality management/continuous-improvement programs and policies, and the majority have reward programs in place for employees who contribute. Of the polled companies, 82% reported that they benchmark quality achievements and 73% reward quality-related innovative ideas and programs. Rewards range from cash bonuses to promotions and special recognition programs.
“We’ve come a long way since the days when quality was mainly geared toward manufacturing processes,” says Jay Jamrog, Senior VP of Research at i4cp. “Now, companies understand that quality is crucial everywhere, from the HR function to the customer relationship desk.”
Instead of just targeting the improvement of products, services or processes, about two thirds of respondents say their companies now also have programs aimed at more employee-centric issues such “working conditions/job quality” and “project management/improvement.” Almost 60% of respondents say they use these strategies to improve their contact with the customer.
When it comes to tools used for quality improvement, 42% use Total Quality Management, followed by Six Sigma (33%), Lean (24%) and a hybrid of Six Sigma and Lean (22%). However, companies appear unclear on ownership of the training process. Of the respondents, just 56% said they use their HR departments to conduct training for quality tools.
The Quality Management “Taking the Pulse” Survey was conducted by i4cp, in conjunction with HR.com, in February 2008.
About i4cp, inc.
i4cp is the world’s largest private network of corporations focused on improving workforce productivity. Our vendor-free community facilitates innovation by giving our members – among the largest and most respected organizations in the world – access to:
With more than 40 years of experience and the industry’s largest team of human capital analysts, i4cp is the definitive destination for organizations seeking innovative ways to improve workforce productivity.
Contact:
Greg Pernula
Director of Research Services, i4cp, inc.
Greg.Pernula@i4cp.com
(727) 345-2226
SEATTLE, WA (Mar. 12 , 2008) – Want to increase the quality of your work experience? Simple. Help your company get better in almost any area, from improving interactions with customers to making projects run more efficiently. According to a recent study by the Institute for Corporate Productivity (i4cp), quality management issues are front and center in most organizations – and innovation is rewarded.
The study, which drew responses from 231 organizations, showed that 85% of companies use quality management/continuous-improvement programs and policies, and the majority have reward programs in place for employees who contribute. Of the polled companies, 82% reported that they benchmark quality achievements and 73% reward quality-related innovative ideas and programs. Rewards range from cash bonuses to promotions and special recognition programs.
“We’ve come a long way since the days when quality was mainly geared toward manufacturing processes,” says Jay Jamrog, Senior VP of Research at i4cp. “Now, companies understand that quality is crucial everywhere, from the HR function to the customer relationship desk.”
Instead of just targeting the improvement of products, services or processes, about two thirds of respondents say their companies now also have programs aimed at more employee-centric issues such “working conditions/job quality” and “project management/improvement.” Almost 60% of respondents say they use these strategies to improve their contact with the customer.
When it comes to tools used for quality improvement, 42% use Total Quality Management, followed by Six Sigma (33%), Lean (24%) and a hybrid of Six Sigma and Lean (22%). However, companies appear unclear on ownership of the training process. Of the respondents, just 56% said they use their HR departments to conduct training for quality tools.
The Quality Management “Taking the Pulse” Survey was conducted by i4cp, in conjunction with HR.com, in February 2008.
About i4cp, inc.
i4cp is the world’s largest private network of corporations focused on improving workforce productivity. Our vendor-free community facilitates innovation by giving our members – among the largest and most respected organizations in the world – access to:
- Peers to spark new ideas and prevent “reinventing the wheel”
- Research to enable members to understand current practices and next practices
- Tools to put ideas and research into action
- Technology to enable members to easily access tailored information and execute workforce strategies.
With more than 40 years of experience and the industry’s largest team of human capital analysts, i4cp is the definitive destination for organizations seeking innovative ways to improve workforce productivity.
Contact:
Greg.Pernula@i4cp.com
(727) 345-2226
Erik is the head of marketing at i4cp, and has nearly 20 years in the market research and human capital research industry.